SECURITY AND PAYMENTS

All areas of our website that request sensitive information from you such as personal details and credit card information are fully protected by a Secure Sockets Layer (SSL). This means that any information that is sent to and from our server is encrypted to prevent any unauthorized access.

Your connection to our website is secured by Trustwave SSL.

If you have any questions or concerns about security at the King Valley Walnuts website please use our Contact Form.

Pricing

Prices may change regularly. All of our prices are in Australian Dollars (AUD) and prices are inclusive of Goods and Services Tax (GST).

Eway Payment

King Valley Walnuts uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

Payments are fully automated with an immediate response.

  • Your complete credit card number cannot be viewed by King Valley Walnuts or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by King Valley Walnuts.
  • For more information about eWAY and online credit card payments, please visit eway.com.au

Paypal

PayPal allows the transfer of money between email users. It is a system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. You do not need to have an account with Paypal to buy online.

Further details about the Paypal payment system can be found on their website, please visit Paypal.

Once you have finished processing the transaction you will be redirected back to King Valley Walnuts web site. You will receive an email confirmation once your order has been received and payment has been accepted.

SHIPPING

You will receive a shipping notification once your order has been processed and shipped. You will be issued with a tracking number by the shipping company.

Orders are shipped on Mondays and Wednesdays each week.

We use Australia Post, Startrack and Toll for our shipping. For larger parcels delivered via courier (Startrack and Toll) you need be able to sign for the delivery or to advise a safe place for delivery if not at home when you place your order on the website as we will not pay for re-delivery by the courier, and any extra cost will be charged to you. Delivery can only be to a street address, not a Post Office Box for large parcels (greater than 5 kg).

While we take every care in packing and sending your delivery, we have no control over your order once it leaves our premises. We are not responsible for any wrong delivery, breakages, re-delivery charges or other fees that may be incurred by Australia Post or the freight company.

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. It is the responsibility of the customer to inform King Valley Walnuts if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately.

GREEN WALNUTS PURCHASE POLICY

By purchasing the Green Walnuts you accept the following terms and conditions.

Green walnuts are a fresh and perishable product.

While we take every effort to pick and pack Green walnuts in their best condition and to choose the quickest freight delivery to you, we have no control over your parcel after it leaves our sheds.

You must be home to sign for the parcel to avoid the nuts sitting in the heat, or otherwise, you accept that some deterioration of your order may occur.

We will not be held liable for any loss or damage during transit or resulting from late delivery. You will be issued with a tracking number from the courier to follow the progress of your delivery with expected arrival time.

RETURNS POLICY

King Valley Walnuts always attempts to ensure we provide our customers with the freshest and best quality products. However, if for some reason you wish to return a product purchased from our website, King Valley Walnuts will accept returns under the following conditions.

  • The product has exceeded the Best Before date when received by you.
  • The wrong product has been supplied to you.
  • The product is deemed faulty by us.

For all products ordered via our online store that meets any of the above criteria, you have to contact us within 5 days from receipt of the products and you must provide photographic evidence via email of the faulty product to help us conduct a thorough investigation into the matter.

​ If you have any questions or concerns about your purchase please use our Contact Form.

Cancellation of order

An order can only be cancelled up to the point it is dispatched. We pride ourselves on dispatching orders promptly so to cancel your order please contact us immediately using our contact form. You will always receive an email advising you that your order has been shipped, beyond that point you will need to accept delivery.

PRIVACY POLICY

Who we are

Our website address is: http://kingvalleywalnuts.com.au

What personal data we collect and why we collect it

When you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, phone and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by using the Unsubscribe link on the email or by emailing us via the contact form.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to assist with our product sales identification and analysis.

Who we share your data with

We use other third parties to provide essential services on our site or for our business processes. These are Paypal, Eway, Australia Post, Startrack and Toll Road. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information obtained from us for any other purpose.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our contact information

If you have any concerns regarding the privacy of your information contact Carol Kunert on 0357297527 or sales@kingvalleywalnuts.com.au